Repair Guide

⚠️Special Notes on Resin Statues

Resin and artificial stone statues are fragile artworks. Each statue is custom-packaged by the studio before shipment and further reinforced by the ROYGK team upon arrival at our warehouse to ensure maximum safety. However, uncontrollable factors during transit may still result in minor damage, such as tiny chips, hairline cracks, or surface scratches.

We therefore recommend that you consider this carefully before placing an order. If you are unable to accept any potential minor imperfections or shipping-related damage, please exercise caution before purchasing. Of course, should you discover any issues upon receiving the statue, please contact our customer service team promptly, providing photos and a description. We will coordinate with the studio to do our utmost to arrange for replacement parts (subject, of course, to the studio’s actual capabilities).

In addition, we offer a range of other after-sales support services

For minor damage—including issues with accessories, crystal elements, special effect parts, etc.—please contact us immediately and provide photos for verification. We will coordinate with the studio to arrange for replacement parts to be sent to you. If the studio lacks the necessary replacement stock for limited-edition items, we will provide a partial refund. In cases of severe damage, we will file a full claim with the logistics provider on your behalf.